Reference

How dewi311 Handles Your Personal Data

This page tells you exactly what data dewi311 collects when you open an account, make a deposit via DANA, OVO or GoPay, and use our lobby — and what we do with it.

Account & wallet dataDevice & session activityDANA, OVO, GoPay transaction recordsCookie & browser dataYour rights to access or delete

Explore the Lobby Read FAQ

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your account data doesn't sit idle — we apply specific controls at each stage, from the moment you log in to the point a withdrawal lands in your OVO or GoPay wallet. Here's what that looks like in practice across the four areas that matter most to your privacy.

Account Security

Login sessions use encrypted tokens. If we detect a device change or unfamiliar IP, your session is flagged and may require re-verification before access continues.

Cookie Use

We use session cookies to keep you logged in across browser tabs and to remember your lobby position. You can clear these any time through your browser settings.

Data Retention

Active account records are kept for as long as your account exists. After closure, we retain only what applicable rules require — typically transaction logs and identity verification documents.

Requesting Changes

To update, export or delete your data, contact support with your account ID. We process requests in the order received and confirm each action by email.

REACH US DIRECTLY

How to Contact Us About Your Privacy

If you want to review, correct or remove the data we hold on your account, our support team is the right first step. You can reach us through live chat inside your account dashboard, by email, or through our messaging channel. We aim to respond to data requests within a reasonable timeframe. For wallet-related queries — such as confirming which GoPay or OVO transaction records we hold — please include your registered account ID when you write in.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our team handles data queries alongside general account and wallet support.

Email Support

Send your data request or privacy question to our support address. Include your registered account ID so we can locate your records quickly.

In-App Message

Use the messaging option inside the dewi311 mobile browser session. Attach any relevant transaction references, such as a DANA deposit ID.

What We Collect and Why We Use It

dewi311 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on dewi311, we collect the information you provide — your name, contact details and the e-wallet identifier you register, whether that's DANA, OVO or GoPay. We also record deposit and withdrawal transactions automatically so your account balance stays accurate and disputes

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can be resolved fairly. On the device side, we log your IP address, browser type and session timestamps. This helps us detect unusual login patterns and keep your account secure. We do not sell your personal data to third parties. Payment data linked to DANA, OVO
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and GoPay is handled according to each provider's own security standards alongside our own. Data collected from players in Bekasi or anywhere else in Indonesia is stored and processed only for the purposes described here. We retain account data for as long as your account is
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active and for a period afterward as required by applicable rules. You can request a copy of your data or ask us to delete it by contacting our support team. Where local law requires specific handling, we follow those requirements — availability of any feature or
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data right may depend on applicable Indonesian regulations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on dewi311

These are the questions we hear most often about how we handle data. If your question isn't here, reach out through live chat or email and our team will walk you through it.

We collect your name, contact details, and the e-wallet identifier you register — DANA, OVO or GoPay. We also log device type, IP address and session timestamps for security purposes.

We do not sell your data. We share only what's necessary with payment processors like DANA, OVO and GoPay to complete transactions, and with service providers bound by confidentiality terms.

We keep your data while your account is active. After you close it, we retain transaction logs and verification records only for as long as applicable rules in Indonesia require.

Yes. Contact our support team via live chat or email with your registered account ID. We'll compile and send your data within a reasonable timeframe after verifying your identity.

Send a deletion request through our support channels. Include your account ID and the specific data you want removed. We'll confirm each step and let you know what we're required to retain.

We use session cookies to maintain your login and lobby state across tabs. You can disable or clear cookies through your browser settings, though some account features may not work without them.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountdewi311 Login InfoDANA Instant Payout

How dewi311 Handles Your Personal Data

How We Protect and Manage Your Information

Account Security

Cookie Use

Data Retention

Requesting Changes

How to Contact Us About Your Privacy

Live Chat

Email Support

In-App Message

Common Questions About Your Privacy on dewi311

01 What personal data does dewi311 collect when I open an account?

02 Does dewi311 share my data with third parties?

03 How long does dewi311 keep my account data?

04 Can I request a copy of the data dewi311 holds on me?

05 How do I ask dewi311 to delete my data?

06 Does dewi311 use cookies, and can I turn them off?

Privacy Policy

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