Reference

Terms and Conditions That Cover Your Account

These terms set out what you can expect from dewi311 and what we expect from you when you open and use an account. Access to our platform depends on local law and is available only where eligible under your region's rules.

Account eligibility appliesDANA, OVO, GoPay wallet use coveredLocal law and region rules applyAccount security obligations includedContact path for policy questions
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dewi311 Terms and Conditions That Cover Your Account
REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms is unclear, or you need to raise a question about your account status, wallet transaction, or eligibility, we have clear contact paths available. Do not guess — reach out and we will walk you through the relevant section.

Team online

Live Chat

Start a live chat session from your account dashboard. Our team handles terms queries, account verification questions, and wallet transaction disputes through this channel.

Email Support

Send a detailed query to our support address for written responses. Useful when you need a record of the exchange — for example, a clarification about wallet eligibility or account suspension.

Account Help Centre

Access the Help Centre from your account menu for structured answers on specific terms sections, including payment rules for DANA, OVO, and GoPay and how withdrawal verification works.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Policy Commitments

We hold account data only as long as it is needed for operational and legal purposes. Your payment details — including any DANA, OVO, or GoPay wallet linked to your account — are stored with encryption and are never shared with third parties outside of transaction processing. Players in Bekasi and across supported Indonesia regions interact with the same account security standards. If you believe your account has been accessed without your permission, contact us immediately through live chat so we can freeze the account and open a review.

Data Retention

We keep account and transaction data for the period required under applicable rules. Once that period ends, data is deleted or anonymised. You can request a summary of what we hold.

Cookie Policy

We use session cookies to keep your account logged in across DANA and GoPay payment flows. You can adjust cookie preferences in your browser, though some features may not work without them.

Account Security

Account access requires OTP verification tied to your registered mobile number. If your number changes, update it before your next login to avoid access issues on any device.

Policy Change Requests

To request a correction to your stored data or to ask about a specific policy clause, email our support team with your account ID. We aim to respond within the window our current terms specify.

Common Questions About Our Terms

These are the questions we hear most often about how our terms apply to real account situations — from wallet linking to what happens if the terms change while your account is active.

No. All wallet transactions must come from an account registered in your name. Using a third-party DANA or OVO wallet breaches our terms and may result in your account being suspended.

We notify you through your registered contact before changes take effect. If you continue using your account after that point, you are considered to have accepted the updated terms.

Eligibility depends on local law in your region. Where local rules prohibit participation, account registration is not available. Check your region's applicable rules before opening an account.

Yes. Contact our support team with your account ID and a data request. We will confirm what information is held and provide it within the timeframe our current retention policy sets out.

Your GoPay wallet must be verified and linked to your registered name. Withdrawal requests go through an identity check before funds are released — this step cannot be skipped regardless of transaction size.

Reach our support team via live chat or email with your account ID and the specific term in question. We review disputes and respond with a written explanation of how the policy was applied.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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